Shipping Policy

We currently ship to the United States and Canada only

All orders are processed within 2 to 5 business days after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped

Shipping rates are calculated at checkout based on your location and selected shipping method. Please note that we do not offer free shipping

We are not responsible for delays caused by shipping carriers, weather, customs, or incorrect address information provided during checkout

Return and Exchange Policy

If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery

To be eligible for a return or exchange, items must be unworn, undamaged, and in original packaging. A receipt or proof of purchase is required. Return shipping costs are the responsibility of the customer unless the return is due to our error such as receiving the wrong item or a defective product

We offer the following options for approved returns

A full refund to your original payment method

Store credit for future purchases

An exchange for another size or item of equal value

To start a return, please contact us at thegentlestep@gmail.com with your order number and reason for return. We will provide return instructions and the return address

Returns sent without prior contact may not be accepted