1. Introduction

Welcome to TheGentleShop.com, your online destination for orthopedic footwear. These Terms and Conditions ("Terms") govern your use of our website and your purchases from our webshop. By using this site, you agree to these Terms in full. If you do not agree, please do not use our site.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use our services and place orders.

3. Products and Orders

We sell orthopedic shoes designed for comfort and support. All products are subject to availability. Product descriptions and photos are for reference and may slightly differ due to monitor settings or manufacturing variations. We reserve the right to refuse or cancel any order at our discretion.

4. Pricing and Payment

All prices are listed in your local currency unless otherwise stated and include applicable taxes. We accept the following payment methods: PayPal, credit cards, Klarna, Apple Pay, and Google Pay. Payment is required at the time of purchase. All transactions are processed securely.

5. Shipping and Delivery

We currently ship to the United States and Canada. Shipping costs are calculated at checkout and are not included in the product price. We do not offer free shipping. Once your order is shipped, you will receive tracking information via email. Delivery times vary depending on location and shipping method.

6. Returns and Refunds

You may return or exchange any unworn and undamaged product within 30 days of delivery. Items must be in original packaging and include proof of purchase. Customers are responsible for return shipping costs unless the item was sent in error or arrived damaged. You may choose between a full refund, store credit, or exchange. We do not sell custom or personalized items.

7. Warranty Disclaimer

We do not offer any warranties or product guarantees. Our orthopedic shoes are sold "as is" without any implied warranties regarding performance, durability, or fitness for a particular purpose.

8. Intellectual Property

All content on TheGentleShop.com, including logos, product images, descriptions, and website design, is the property of The Gentle Shop. You may not use or reproduce any content without written permission.

9. Privacy

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect and use your personal data.

10. Governing Law

These Terms and any disputes arising out of your use of our services are governed by the laws of The Netherlands. All legal matters shall be handled by the courts in The Netherlands.

11. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting to this page. Please review this page periodically for updates.

Contact Us

If you have questions or need assistance, please contact us at thegentlestep@gmail.com





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